Update - All impacted authorizations have now been voided. These voids are visible via my.clearhaus.com.
We expect to update and close this incident when we have tested and applied a proper solution in the coming days.
Apr 25, 2024 - 18:23 UTC
We expect to update and close this incident when we have tested and applied a proper solution in the coming days.
Apr 25, 2024 - 18:23 UTC
Update - A significant amount of the authorizations that we responded with 50000 was approved upstream. We are currently attempting to void these approved authorizations and expect this to be completed within the next few hours.
We will update this incident when the voids are completed.
Apr 25, 2024 - 16:51 UTC
We will update this incident when the voids are completed.
Apr 25, 2024 - 16:51 UTC
Monitoring - The issue started 2024-04-25T10:35:00Z and ended 2024-04-25T11:48:00Z when we applied a hotfix.
Apr 25, 2024 - 11:52 UTC
Apr 25, 2024 - 11:52 UTC
Investigating - We are currently seeing an increase in declined Visa Authorizations and are currently investigating.
Apr 25, 2024 - 11:03 UTC
Apr 25, 2024 - 11:03 UTC
About This Site
Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
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