February 2017

MPI: Mastercard SecureCode directory service malfunction
In the timespan 2017-02-21 12:52:51 UTC - 2017-02-21 14:00:07 UTC, the directory service for Mastercard SecureCode provided invalid responses for many requests. This resulted in failed enrollment requests to the MPI for Mastercard payment cards. Notice that gateway.clearhaus.com was not affected.
Feb 21, 15:22 UTC
[Scheduled] Unavailability of gateway.clearhaus.com due to database maintenance
Maintenance completed successfully.
Feb 2, 22:52-23:14 UTC

January 2017

Transaction gateway: unavailability
A change (which was successfully tested in other environments) caused the gateway to not accept incoming connections. The service was unavailable from 10:09:07 UTC till 10:11:50 UTC. All transactions to gateway.clearhaus.com failed during this time span. We are investigating why this happened and will take actions to ensure the same problem does not arise again.
Jan 30, 10:27 UTC
Transaction gateway: transient network problems
We experienced database problems from 2017-01-10 08:31:45 UTC to 2017-01-10 08:39:23 UTC. These have caused increased error rates for authorization traffic. One of our database servers failed and a recovery database had to take over.
Jan 10, 09:14 UTC
[Scheduled] TLS maintenance for gateway.clearhaus.com and mpi.3dsecure.io
The maintenance was completed successfully.
Jan 9, 10:00-10:04 UTC
Transaction gateway: transient network problems
We experienced network problems from 2017-01-03 07:37:09 UTC to 2017-01-03 07:38:32 UTC. The networking between the application servers and one of the database servers caused this issue.
Jan 3, 08:56 UTC
MPI: Timeouts for enrolled API route for Visa
The problem is resolved. Verified by Visa is again fully functional.
Jan 1, 10:42-14:37 UTC

December 2016

[Scheduled] Unavailability of gateway.clearhaus.com due to database maintenance
Maintenance completed successfully.
Dec 2, 01:20-01:25 UTC

November 2016

Login to Dashboard unavailable
This incident has been resolved.
Nov 28, 11:03-11:36 UTC
Page-navigation for listed funding-transactions is missing
This incident has been resolved.
Nov 9, 12:13-12:37 UTC

October 2016

Payouts in DKK delayed
Merchants respond that the payouts was received this morning; this should hold for all merchants. If you still have not receive your payout, please reach out: https://www.clearhaus.com/contact
Oct 27, 13:14 - Oct 28, 09:23 UTC

September 2016

[Scheduled] Unavailability of gateway.clearhaus.com due to database maintenance
The deployment completed successfully.
Sep 21, 21:16-22:24 UTC

August 2016

MPI: MasterCard SecureCode failures
The MasterCard SecureCode system is again functional.
Aug 31, 19:04-20:31 UTC
Delayed transactions
This incident has been resolved.
Aug 4, 15:54-16:17 UTC

July 2016

Delayed transactions
Database servicing is complete. We are deeply sorry for the delay. Transactions are now up to date in the dashboard.
Jul 19, 15:34 - Jul 20, 03:05 UTC
Delayed transactions
We have finished servicing our databases and have processed all queued transaction which are now available in the dashboard.
Jul 15, 13:21-16:49 UTC
Delayed transactions
This incident has been resolved.
Jul 9, 07:18-08:23 UTC
Switching between accounts
This incident has been resolved.
Jul 8, 09:56-10:25 UTC

June 2016

Transaction gateway: 32 seconds of authorization outage
At 21:00:37.072 UTC a database server failed. The automated failover to another data center was completed at 21:01:09.025 UTC, so authorization traffic was down for about 32 seconds. Capture and refund traffic was not affected.
Jun 29, 21:27 UTC
Dashboard home page long load times
This issue is now resolved.
Jun 14, 07:15-08:53 UTC

May 2016

Transaction gateway: Authorizations unstable
The issue have been solved and no outbound connections have failed since 10.44 UTC. Response times are back to normal.
May 6, 07:05-12:42 UTC

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

[Scheduled] New gateway SSL certificate
The certificate change happened without any downtime. The new certificate was active as of 12:01 UTC.
Feb 11, 12:00-12:05 UTC
[Scheduled] Unavailability of gateway.clearhaus.com
The first unavailability happened between 23:04:49 and 23:06:04 UTC. The second unavailability happened between 23:20:48 and 23:21:35 UTC. The last unavailability happened between 23:39:50 and 23:40:42 UTC. Closing this maintenance.
Feb 4, 23:46-23:48 UTC

January 2016

No incidents reported for this month.

December 2015

Transaction gateway: Authorizations unstable
The systems are still running stable.
Dec 17, 20:36-22:36 UTC
[Scheduled] Unavailability of gateway.clearhaus.com
We have completed our checks and are operating normally.
Dec 17, 05:45-06:01 UTC

November 2015

Transaction gateway: Authorizations failing
Our service partner was again having an issue which resulted in all authorizations failing between 20:31:30 and 20:42:25 UTC. We are closely monitoring the traffic the next 24 hours. This incident did not affect capture and refund traffic.
Nov 15, 20:49 UTC
Transaction gateway: Authorizations failing
The issue has been resolved by our service partner. We are monitoring this closely for the next hour. Authorization traffic was failing between 15:24:10 and 15:56:42 UTC.
Nov 15, 15:44-16:06 UTC

October 2015

No incidents reported for this month.

September 2015

Transaction gateway: Authorizations unstable
Authorization traffic leaving Clearhaus towards card schemes was sporadically not forwarded by our service partner from 18:30 to 18:45 UTC. In that time frame most authorizations failed. Since 18:45 UTC all authorization traffic has been forwarded successfully. This incident did not affect capture and refund traffic.
Sep 27, 19:27 UTC

August 2015

Transaction gateway: Authorizations unstable
Authorization traffic between 21:14 and 21:22 (UTC) was unstable; Clearhaus returned a "Clearhaus error" in the response to some authorization requests in this timespan. The cause was a network misconfiguration.
Aug 11, 21:49 UTC
Dashboard funding page is erroneous
The validation has been completed.
Aug 4, 09:54-14:24 UTC

July 2015

CSV files may contain to many transactions
This incident has been resolved.
Jul 3, 11:03 - Jul 4, 18:59 UTC

June 2015

[Scheduled] SSL cipher update for gateway.clearhaus.com
The cipher update completed as planned.
Jun 2, 12:00 UTC

May 2015

Authorization outage
Closing this issue.
May 5, 09:46-11:00 UTC

April 2015

No incidents reported for this month.

March 2015

[Scheduled] Database certificate update for apply.clearhaus.com
Finished as planned.
Mar 22, 21:00-21:08 UTC
[Scheduled] Database certificate update for gateway.clearhaus.com
The deployment finished successfully.
Mar 12, 21:00-21:09 UTC
[Scheduled] Database certificate update for gateway.test.clearhaus.com
The certificate update has completed.
Mar 9, 12:30-12:36 UTC

February 2015

[Scheduled] New gateway SSL certificate
The certificate change happened without any downtime. The new certificate was active as of 21:17:31 UTC+0100.
Feb 10, 20:21 UTC

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.

November 2014

No incidents reported for this month.

October 2014

No incidents reported for this month.

September 2014

No incidents reported for this month.

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

No incidents reported for this month.