Merchant API and my.clearhaus.com: Missing references

Incident Report for Clearhaus

Resolved

The missing references have been brought back.

The affected captures, refunds and voids are in the time span 2024-01-08T12:33:47Z - 2024-01-13T10:16:38Z.

Posted Jan 15, 2024 - 14:05 UTC

Identified

Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back.

Transaction processing is not affected.

Posted Jan 12, 2024 - 09:57 UTC

This incident affected: Merchant API (Production (merchant.clearhaus.com)) and Websites (My Clearhaus (my.clearhaus.com)).