Clearhaus Status

All Systems Operational

About This Site

Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational

Clearhaus (clearhaus.com) Operational

My Clearhaus (my.clearhaus.com) Operational

Payment Processing APIs Operational

Gateway API (gateway.clearhaus.com) Operational

Gateway API Test (gateway.test.clearhaus.com) Operational

Merchant API Operational

Production (merchant.clearhaus.com) Operational

Sandbox (merchant.test.clearhaus.com) Operational

Infrastructure Operational

Back Office Authentication Operational

Databases Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Gateway API Availability

Fetching

Gateway API Response Time

Fetching

Merchant API Availability

Fetching

Merchant API Response Time

Fetching

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 22:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:14 UTC

Scheduled - We will be conducting scheduled maintenance on our database system on 2023-03-22 from approximately 21:00 to 23:00 UTC.

During the maintenance, you may experience slower than usual performance when accessing My Clearhaus and Merchant API, and some requests to the latter may fail for a short period. We apologize for any inconvenience this may cause.

Additionally, please be aware that transaction data will be delayed in both My Clearhaus and Merchant API during this maintenance window. We anticipate that the maintenance will last for approximately 2 hours, and we will do our best to complete the process as quickly and efficiently as possible.

This does not affect our ability to process transactions nor to settle merchants.
Mar 16, 09:39 UTC

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

Transaction gateway: Unavailability due to database maintenance

Completed - Maintenance completed successfully.
Mar 19, 04:58 UTC

Verifying - The sixth and seventh periods of unavailability were experienced at 2023-03-19T04:17:46Z - 2023-03-19T04:17:58Z and 2023-03-19T04:22:41Z - 2023-03-19T04:23:07Z. No more periods of unavailability are expected. We apologize for the short outages lasting longer than anticipated.
Mar 19, 04:26 UTC

Update - The fifth period of unavailability was experienced at 2023-03-19T03:33:05Z - 2023-03-19T03:47:13Z.
Mar 19, 03:58 UTC

Update - The first four periods of unavailability were experienced at 2023-03-19T02:05:29Z - 2023-03-19T02:05:51Z, 2023-03-19T02:18:30Z - 2023-03-19T02:19:25Z, 2023-03-19T02:26:32Z - 2023-03-19T02:27:01Z and 2023-03-19T02:42:27Z - 2023-03-19T02:43:17Z.
Mar 19, 03:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:01 UTC

Update - Unfortunately, we have had to change the maintenance window from 2023-03-19T03:30:00Z - 2023-03-19T05:00:00Z to 2023-03-19T02:00:00Z - 2023-03-19T05:00:00Z, i.e. prepend the window with one and a half hour. The already announced periods of unavailability are, however, unchanged. In addition to the already announced periods, we expect the transaction gateway to be unavailable four times 10-30 seconds in the time span 2023-03-19T02:00:00Z - 2023-03-19T02:55:00Z. All transaction types are affected.
Mar 15, 14:49 UTC

Scheduled - Due to database maintenance the transaction gateway will be unavailable three times during the maintenance window. We expect that it will be unavailable a single time for 14-20 minutes in the time span 2023-03-19T03:30:00Z - 2023-03-19T04:00:00Z, and two times for 10-30 seconds in the time span 2023-03-19T04:12:00Z - 2023-03-19T04:35:00Z. All transaction types are affected.
Mar 7, 10:23 UTC

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.