All Systems Operational

About This Site

Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Clearhaus (clearhaus.com) Operational
My Clearhaus (my.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 13, 2026

Settlements unavailable in Merchant API
Resolved - Between 18:18 and 18:53 UTC, settlement data was unavailable in the Merchant API due to a database outage.

Gateway transaction processing was not affected at any point.

We apologise for any inconvenience.
Oct 13, 18:00 UTC
Visa Credit and Debit transactions failing
Resolved - We have monitored the situation and confirmed that error rates have normalized.

This incident is now closed.
Oct 13, 13:10 UTC
Monitoring - Since 2026-10-13 12:30 CEST, Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits, has been working as normal.

We are monitoring the situation in case it comes back.
Oct 13, 11:06 UTC
Investigating - Since 2026-10-13 08:16 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards.

Regular Visa authorizations, captures, refunds and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Oct 13, 09:33 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Connectivity issue towards upstream
Resolved - We are closing this incident as no errors have been observed since 06:36Z and since the problem is confirmed to be resolved.

An average failure rate of 1.14 % was observed between 2026-10-09T04:01Z and 2026-10-09T06:35Z (of when the first and last error occurred) with a peak error rate within a minute of 31 %.

Additionally, we also observed a small collection of errors 2026-10-08T22:32Z – 2026-10-08T22:41Z at an average failure rate of ~11 %.

Correction on affected transaction types! Authorizations, voids, capture refunds and Mastercard credits were affected. Remaining transaction types (captures, debits, debit refunds, and Visa credits) were not affected.
Oct 9, 09:37 UTC
Monitoring - Since 06:36Z we locked all traffic to our upstream provider’s secondary data center where we saw a lower error rate of ~0.04 %. At 07:42Z we were informed that the problem was resolved by our upstream provider. Since 07:53Z we moved traffic back to the primary data center and have seen no further errors.
Oct 9, 08:26 UTC
Investigating - Starting 2026-10-09T02:00Z we are experiencing intermittent connectivity issues towards our upstream provider for authorizations and voids (and Mastercard debits and debit refunds). Automatic failover and recovery is greatly alleviating the impact, but we have observed error rates of 0.75 % between 2026-10-09T02:00Z – 2026-10-09T07:00Z.
We are investigating and reaching out to our upstream provider to resolve.

Captures and capture refunds and Visa debits and debit refunds are not impacted.
Oct 9, 07:20 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage