All Systems Operational

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Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Clearhaus (clearhaus.com) Operational
My Clearhaus (my.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
Infrastructure Operational
Back Office Authentication Operational
Databases Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Merchant API: Partial unavailability Oct 14, 2023 09:00-10:00 UTC
Due to network maintenance we expect a few interruptions in the Merchant API.
Posted on Sep 22, 2023 - 09:11 UTC
System Metrics Month Week Day
Gateway API Availability
Fetching
Gateway API Response Time
Fetching
Merchant API Availability
Fetching
Merchant API Response Time
Fetching
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Mastercard clearings missing
Resolved - All affected transactions have been settled and the issue is resolved.
Sep 22, 12:15 UTC
Investigating - We are investigating an issue on Mastercard transactions for the period between 2023-08-09T19:00Z and 2023-08-10T19:00Z. Only captures, refunds and credits are impacted whereas neither authorizations nor voids are impacted.

Transactions appear successful in Clearhaus’ systems — also with respect to bookkeeping and payouts to merchants. There is no impact from a merchant’s perspective; only via clearing transactions not being effectuated on their cardholders’ accounts.

Our investigation so far confirms that:
- A majority of captures from 2023-08-10T09:00Z to 2023-08-10T14:00Z are impacted.
- A majority of refunds from 2023-08-09T19:00Z to 2023-08-10T14:00Z are impacted.
- All captures and refunds from 2023-08-10T14:00Z to 2023-08-10T19:00Z are impacted.
- All credits from 2023-08-09T19:00Z to 2023-08-10T19:00Z are impacted.

It is greatly important to note that this update is solely for informational purposes, as no action is required from any other party than Clearhaus and our upstream provider.

We have identified the impacted transactions and are working with our upstream provider and Mastercard on a resolution. Since transactions appear successful in Clearhaus systems, we expect to be able to resolve the issue without your involvement. If you need to do anything, we will reach out directly.
Aug 18, 13:34 UTC
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

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