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Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Clearhaus (clearhaus.com) Operational
My Clearhaus (my.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
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Past Incidents
Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024
Visa DK issuing BIN6 457153 partly dysfunctional
Resolved - The cause of this incident was that an issuer/Visa disabled the impacted BINs although they were actively being used. Luckily, issuer/Visa succeeded in reenabling the impacted BINs over the weekend. This has propagated through systems, and made both new transactions and previously impacted transactions able to clear.

After careful analysis we can confirm that all previously impacted transactions are now cleared successfully and they are also included in settlements.
Sep 2, 08:18 UTC
Update - Visa has identified that the BINs involved in clearing failures are:
414865, 432921, 435786, 443254, 449269, 451143, 451349, 455853, 455854, 457101, 460312, 457154, 461061, 462003, 464254, 479870, 481686, 494109, 457153, and 457154.
Aug 30, 19:46 UTC
Identified - Some captures and refunds for card numbers starting with 457153 and tokens that are generated from such card numbers failed clearing this night even though Clearhaus accepted the transactions. There are two consequences for such impacted captures and refunds:
1. They do not yet appear on cardholders’ bank accounts; this is especially unfortunate for refunds.
2. They are not yet being settled on merchants’ accounts; this is especially unfortunate for captures.

No action from you is required or recommended; this incident is for your information.

Please notice that authorizations on both impacted cards and tokens appear to be functioning normally. Though, 3-D Secure authentications are also impacted.

Transactions on any other card are not impacted!

Visa has acknowledged the issue and is working with the bank that issues these cards and tokens to ensure that clearings can again go through. We await further updates from Visa and also await the issuer to resolve the problem and do expect these clearings to eventually go through.

We will keep you updated whenever there is news to share. We intend to update you no later than 2024-09-03T12:00Z.
Aug 30, 13:34 UTC
Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

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