All Systems Operational

About This Site

Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Website (www.clearhaus.com) Operational
Dashboard (dashboard.clearhaus.com) Operational
Apply (apply.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
3-D Secure MPI API (mpi.3dsecure.io) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
Infrastructure Operational
Back Office Authentication Operational
Servers Operational
Databases Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Gateway API Availability
Fetching
Gateway API Response Time
Fetching
3-D Secure MPI API Availability
Fetching
3-D Secure MPI API Response Time
Fetching
Merchant API Availability
Fetching
Merchant API Response Time
Fetching
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020
Delayed Transactions
Resolved - This incident has been resolved.
Nov 15, 12:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 10:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 10:41 UTC
Investigating - Transactions are delayed in Dashboard and Merchant API.

This does not affect our ability to process transactions or settle merchants.
Nov 15, 10:26 UTC
Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Merchant API: Issues with user management
Resolved - This incident has been resolved.
Nov 12, 11:36 UTC
Monitoring - Between 2020-11-12 08:18 UTC and 2020-11-12 08:45 UTC we noticed a small number of requests related to user management failed due to issues with a service provider.

We’re continuing to monitor our service provider and Merchant API requests.
Nov 12, 09:10 UTC
Investigating - We're currently experiencing service provider issues affecting user management.

This does not affect our ability to process transactions nor settle merchants.
Nov 12, 08:46 UTC
Nov 11, 2020

No incidents reported.

Nov 10, 2020
Excessive number of timeouts towards 3-D Secure directory servers
Resolved - The Visa directory server is now also responding to requests in a timely manner.
Nov 10, 23:30 UTC
Monitoring - The Mastercard directory server is now responding to requests in a timely manner. We are still noticing slightly more than normal error rates for the Visa directory server.
Nov 10, 23:08 UTC
Investigating - Since 2020-11-10 21:45 UTC we have experienced an excessive number of read timeouts towards 3-D Secure directory servers. The issue is primarily affecting Mastercard.
Nov 10, 22:13 UTC
Nov 9, 2020

No incidents reported.

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