All Systems Operational

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Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Clearhaus (clearhaus.com) Operational
My Clearhaus (my.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
Infrastructure Operational
Back Office Authentication Operational
Databases Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Gateway API Availability
Fetching
Gateway API Response Time
Fetching
3-D Secure MPI API Availability
Fetching
3-D Secure MPI API Response Time
Fetching
Merchant API Availability
Fetching
Merchant API Response Time
Fetching
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Payouts, settlement, dispute and transaction data is delayed
Resolved - Payouts have been carried out this morning and merchants should receive the funds during the course of the day.
Sep 16, 12:44 UTC
Update - All checks and imports are now done. Delayed data is now available on the Merchant API and in my.clearhaus.com.

Our ultimate cut-off for wiring funds to our merchants today was 12:30 UTC. This unfortunately means that funds will be delayed by a banking day.
Sep 15, 12:34 UTC
Monitoring - We have been able to receive the missing settlement, dispute, and transaction data from our upstream service provider. We are running checks and importing the data into our systems.

Expect the next update at 13:00 UTC.
Sep 15, 12:03 UTC
Update - Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 12:00 UTC
Sep 15, 11:00 UTC
Update - Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 11:00 UTC
Sep 15, 10:00 UTC
Update - Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 10:00 UTC
Sep 15, 09:00 UTC
Update - Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 9:00 UTC
Sep 15, 08:02 UTC
Investigating - One of our upstream service providers is experiencing issues with their systems which is keeping us from providing updated settlement, dispute, and some transaction information.

This unfortunately also delays upcoming payouts from being carried out.

This does not affect our ability to process transactions.

Expect the next update at 8:00 UTC
Sep 15, 06:47 UTC
Sep 15, 2022
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

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