All Systems Operational

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Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational
Clearhaus (clearhaus.com) Operational
My Clearhaus (my.clearhaus.com) Operational
Payment Processing APIs Operational
Gateway API (gateway.clearhaus.com) Operational
Gateway API Test (gateway.test.clearhaus.com) Operational
Merchant API Operational
Production (merchant.clearhaus.com) Operational
Sandbox (merchant.test.clearhaus.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 12, 2026

Mastercard credits failing
Resolved - Since 2026-08-12 00:05 CEST, approval rate of Mastercard Credits are back to normal.

We are still working with the upstream provider to investigate the core issue, and ensure continued operations.

Regular authorizations and all other transaction types remain unaffected.
Aug 12, 03:32 UTC
Identified - We have now confirmed with our upstream provider that all non-EUR Credits are currently being rejected by Mastercard, due to a configuration change between Clearhaus, upstream provider and Mastercard.

Our upstream provider are working on a rollback, and believe to be able to complete this during the night.
Aug 11, 14:15 UTC
Investigating - Since 2026-08-07 00:00 CEST, we’ve seen a rise in rejections of Credit transactions by Mastercard.

Credit transactions using EUR as currency are not affected. We are reaching out to our upstream provider and will post another update once we have more information.

Regular authorizations and all other transaction types are unaffected.
Aug 11, 13:24 UTC

Aug 11, 2026

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Google Pay transaction failures
Resolved - On 2026-08-06 between 13:00 and 16:56 UTC, all Google Pay transactions failed with status code 40000, "Google Pay input error, no valid signature of intermediate key". No other payment methods, including Apple Pay and regular card transactions, were affected.

We are improving our alerting in this area to prevent future regressions.
Aug 6, 01:00 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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