Merchant API: Issues with user management

Incident Report for Clearhaus

Resolved

This incident has been resolved.

Posted Nov 12, 2020 - 11:36 UTC

Monitoring

Between 2020-11-12 08:18 UTC and 2020-11-12 08:45 UTC we noticed a small number of requests related to user management failed due to issues with a service provider.

We’re continuing to monitor our service provider and Merchant API requests.

Posted Nov 12, 2020 - 09:10 UTC

Investigating

We're currently experiencing service provider issues affecting user management.

This does not affect our ability to process transactions nor settle merchants.

Posted Nov 12, 2020 - 08:46 UTC

This incident affected: Merchant API (Production (merchant.clearhaus.com), Sandbox (merchant.test.clearhaus.com)) and Websites (My Clearhaus (my.clearhaus.com)).