Merchant API: Issues with user management
Incident Report for Clearhaus
This incident has been resolved.
Posted Nov 12, 2020 - 11:36 UTC
Between 2020-11-12 08:18 UTC and 2020-11-12 08:45 UTC we noticed a small number of requests related to user management failed due to issues with a service provider.

We’re continuing to monitor our service provider and Merchant API requests.
Posted Nov 12, 2020 - 09:10 UTC
We're currently experiencing service provider issues affecting user management.

This does not affect our ability to process transactions nor settle merchants.
Posted Nov 12, 2020 - 08:46 UTC
This incident affected: Infrastructure (Back Office Authentication), Merchant API (Production (, Sandbox (, and Websites (Dashboard (, Apply (