Intermittent service outage

Incident Report for Clearhaus

Resolved

As a result of upstream issues, almost every authorization request between 20:43:01 and 20:48:00 UTC received status code 40400 (backend problem) indicating a timeout or the client timed out before we responded.

Posted Jan 18, 2021 - 21:53 UTC

Investigating

We experienced an intermittent outage from 20:44:39 till 20:48:20 and are investigating.

Posted Jan 18, 2021 - 21:01 UTC

This incident affected: Payment Processing APIs (Gateway API (gateway.clearhaus.com)).