Connectivity issue towards upstream

Incident Report for Clearhaus

Resolved

On the night of 2025-03-02 we saw timeouts and connectivity issues towards our upstream provider OmniPay. Mostly we’ve been able to route traffic to a healthy data-center, but between 2025-03-02T05:27Z and 2025-03-02T05:35Z, all data-centers were not responding.

The incident was resolved within 8 minutes, and we have not seen any further connectivity issues since then.
We are actively working with our upstream provider to determine how similar issues can be prevented in the future when they do network updates.

Posted Mar 02, 2025 - 04:30 UTC