Back-office authentication unavailable

Incident Report for Clearhaus

Resolved

This incident has been resolved.

Posted Nov 12, 2019 - 08:11 UTC

Monitoring

The issue has been resolved.

Posted Nov 12, 2019 - 08:00 UTC

Investigating

Due to a service-provider outage, back-office authentication is currently unavailable.

Our ability to process transactions and funding is not affected.

Posted Nov 12, 2019 - 07:54 UTC

This incident affected: Merchant API (Production (merchant.clearhaus.com), Sandbox (merchant.test.clearhaus.com)) and Websites (My Clearhaus (my.clearhaus.com)).