Excessive number of timeouts towards 3-D Secure directory servers

Incident Report for Clearhaus

Resolved

The Visa directory server is now also responding to requests in a timely manner.
Posted Nov 10, 2020 - 23:30 UTC

Monitoring

The Mastercard directory server is now responding to requests in a timely manner. We are still noticing slightly more than normal error rates for the Visa directory server.
Posted Nov 10, 2020 - 23:08 UTC

Investigating

Since 2020-11-10 21:45 UTC we have experienced an excessive number of read timeouts towards 3-D Secure directory servers. The issue is primarily affecting Mastercard.
Posted Nov 10, 2020 - 22:13 UTC
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