Transaction gateway: transient instability

Incident Report for Clearhaus

Resolved

The systems have been stable since the end of the mentioned interval.

Posted Sep 26, 2018 - 09:37 UTC

Monitoring

Due to a database fail-over between data centres, transaction processing was unstable between 2018-09-26 07:15:01 UTC and 2018-09-26 07:16:55 UTC.

15 transactions in flight experienced errors.

The situation stabilised after the interval. We are still monitoring the systems.

Posted Sep 26, 2018 - 08:06 UTC

This incident affected: Payment Processing APIs (Gateway API (gateway.clearhaus.com)) and Infrastructure (Databases).

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