Merchant API: Issues with access management

Incident Report for Clearhaus

Resolved

This incident has been resolved.

Posted Aug 19, 2020 - 17:30 UTC

Monitoring

Between 2020-08-19 16:32 UTC and 2020-08-19 16:43 UTC, we noticed a small number of requests related to access management failed due to issues with our identity provider.

We’re continuing to monitor our identity provider and Merchant API requests.

Posted Aug 19, 2020 - 17:18 UTC

Investigating

We're currently experiencing longer than usual response times on Merchant API.

This does not affect our ability to process transactions or settle merchants.

Posted Aug 19, 2020 - 16:48 UTC

This incident affected: Merchant API (Production (merchant.clearhaus.com)) and Websites (My Clearhaus (my.clearhaus.com)).