Transaction gateway: Network instability impacting authorizations and voids

Incident Report for Clearhaus

Resolved

We have not seen more occurrences of the issue. In addition, It has been confirmed that the issue was caused by upstream network instability. We expect the situation to have stabilized now.

Posted Jun 20, 2022 - 19:24 UTC

Update

We have seen the issue take place from 2022-06-20T12:58:15Z to 2022-06-20T13:04:40Z and from 2022-06-20T14:29:52Z to 2022-06-20T14:45:49Z.

Posted Jun 20, 2022 - 15:18 UTC

Investigating

In continuation of the previously announced incident, we are seeing it reappear. Further investigation is ongoing.

Again, only authorization and void traffic is impacted.

Posted Jun 20, 2022 - 14:50 UTC

This incident affected: Payment Processing APIs (Gateway API (gateway.clearhaus.com)).