Transaction gateway: Processing issue for Visa authorizations

Incident Report for Clearhaus

Resolved

Today, 2022-05-18, between 04:03:04 and 04:44:49 UTC our upstream service provider experienced a service disruption, resulting in lost communication with Visa systems.

As a result, all Visa authorizations in the mentioned interval were declined with status code 40400. No other transactions were impacted.

We apologize for this inconvenience.

Posted May 18, 2022 - 07:22 UTC

This incident affected: Payment Processing APIs (Gateway API (gateway.clearhaus.com)).