Clearhaus Status

All Systems Operational

About This Site

Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Websites Operational

Clearhaus (clearhaus.com) Operational

My Clearhaus (my.clearhaus.com) Operational

Payment Processing APIs Operational

Gateway API (gateway.clearhaus.com) Operational

Gateway API Test (gateway.test.clearhaus.com) Operational

Merchant API Operational

Production (merchant.clearhaus.com) Operational

Sandbox (merchant.test.clearhaus.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Gateway API Availability

Fetching

Gateway API Response Time

Fetching

Merchant API Availability

Fetching

Merchant API Response Time

Fetching

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Connectivity issue towards upstream

Resolved - Between 2024-11-20T02:27:09Z and 2024-11-20T02:40:09Z we experienced connectivity issues towards our upstream provider, reaching up to 26% error rate at the peak of the incident. Only a few transactions were affected but we are posting this update for transparency.

The incident was resolved within 14 minutes, and we have not seen any further connectivity issues since then.
Nov 20, 01:00 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Merchant API: Degraded performance

Resolved - After taking remedial action, performance of the degraded components has returned to normal during the course of the week.

Additionally, we have taken measures to improve visibility into the affected systems in order to strengthen our infrastructure and prevent similar events in the future.

We are in contact with the service provider to continue to investigate the root cause of the issue and explore additional measures to increase the robustness of our systems.
Nov 8, 09:16 UTC

Investigating - Due to a service provider we are experiencing degraded performance in the Merchant API.

This does not affect our ability to process transactions.
Oct 31, 04:09 UTC

Nov 7, 2024

No incidents reported.