Our home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Websites
Operational
Clearhaus (clearhaus.com)
Operational
My Clearhaus (my.clearhaus.com)
Operational
Payment Processing APIs
Operational
Gateway API (gateway.clearhaus.com)
Operational
Gateway API Test (gateway.test.clearhaus.com)
Operational
Resolved -
Between 2024-11-20T02:27:09Z and 2024-11-20T02:40:09Z we experienced connectivity issues towards our upstream provider, reaching up to 26% error rate at the peak of the incident. Only a few transactions were affected but we are posting this update for transparency.
The incident was resolved within 14 minutes, and we have not seen any further connectivity issues since then.
Nov 20, 01:00 UTC
Resolved -
After taking remedial action, performance of the degraded components has returned to normal during the course of the week.
Additionally, we have taken measures to improve visibility into the affected systems in order to strengthen our infrastructure and prevent similar events in the future.
We are in contact with the service provider to continue to investigate the root cause of the issue and explore additional measures to increase the robustness of our systems.
Nov 8, 09:16 UTC
Investigating -
Due to a service provider we are experiencing degraded performance in the Merchant API.
This does not affect our ability to process transactions.
Oct 31, 04:09 UTC